Can I edit approval information for an item already in my Queue?

No. After a product record enters the Queue, clear it from the approval workflow before changing the approval settings. Then update the settings and submit the record again.

Clear the record from the Queue

1. 1. Open the approval for the product record in the Queue.
   2. For each approval item, select Do not approve and submit the decision.
   3. When you reach the final approval item, select Delete Product from the action list, then submit. This clears the record from the Queue.

Select Delete Product when clearing the final approval item.

Update the approval settings and resubmit

4. Go to System Settings > Queue and Approval and make the required changes.

5. Select submit after confirming the details are correct.

See Queue and Approval Changes for information about access to the Queue and Approval page and related workflow permissions.