What is Incident Management?

Incident Management is the process of identifying, reporting, investigating, and resolving workplace incidents to maintain safety, reduce operational risks, and prevent recurrence. It is a foundational component of an effective safety management system.

Incident Management protocols ensure that all incidents—including near misses, injuries, property damage, or environmental impacts—are properly documented and analyzed. By doing so, organizations can identify root causes, implement corrective actions, and improve workplace safety.

Failing to properly manage incidents can lead to unaddressed hazards, repeated incidents, regulatory penalties, and harm to employee health, property, and the environment. A robust Incident Management process helps organizations create safer work environments, maintain compliance, and protect their workforce and operations.