Viewing and Editing Transcripts

This article focuses on viewing transcripts for your staff or for users other than yourself. For information on viewing your own transcript see My Transcript.

Viewing Your Staff’s Transcripts

If you are assigned as a Manager to staff in your Training & Learning account, you can easily view their transcripts by selecting Administration > People I Manage.

Locate the specific user and select the user’s name > Transcript, or select Actions > Transcript.

Here you can see course, class, and program information. Select Actions > Details to view additional information, such as the date the user completed the course or class.

In Course Details, you’ll see the End Date; for classes, this is the date the session ended, and for courses, this is the date the learner completed the course.

Viewing All Users’ Transcripts

Administrators can access any and all users’ transcripts by selecting Administration > Users: locate the specific user and select the user’s name > Transcript, or select Actions > Transcript.

To export this information or see information for all learners in one place, see Running Reports.

Transcript Statuses

Each item on a user’s transcript will have one of the following statuses:

Not Started

• • The user is enrolled in the course but has not started it yet.
  • The class session has not happened yet or the user’s attendance has not been updated.

Completed

• • The user successfully completed the course by meeting the passing score requirements.
  • The user’s class session attendance was recorded as Attended.
  • An Administrator manually changed the status to Completed.

Incomplete

• • The user completed the course but did not meet the passing score requirements.
  • The user has not completed all courses in the program.
  • The user did not attend a class in which they were enrolled.

No Show (class sessions only)

• • The user’s class session attendance was recorded as No Show (prior to August 2022). As of August 2022, this status is no longer used, and the status is instead recorded as Incomplete.

Editing Transcripts

Occasionally, you may need to update or edit information on a user’s transcript. Administrators can change completion dates and scores, and they can change an Incomplete course status to Completed.

To update transcript information, select Administration > Users.

Select the user’s name > Transcript, or select Actions > Transcript. Locate the course, class, or program, and then select Actions > Edit.