How to Change Your Password for the Accelerate Platform

This article applies to customers who access their VelocityEHS applications via the Accelerate Platform. If you do not currently use the Accelerate Platform, please refer to the article specific to your product for instructions on resetting your password.

You can reset your Accelerate Platform password in two ways:

• • From the Login page
  • From your profile

Reset your password from the Login Page

If you’ve forgotten your password, go to your company-specific URL and select Forgot password?

You can choose to have a password reset link sent to you via email or to receive a reset code via SMS (text) message.

Also note the following:

• • Your email address or mobile phone number must be in your profile to receive a password reset email or code. If you do not receive the email or code within a few minutes, have your Accelerate administrator check your user profile to make sure your information is correct.
  • If you experience issues resetting your password via email, unblock and/or add [email protected] to your “allow” list for email. You can also add this email address to your Contact List or Address Book in your email account.

Change your password in your Accelerate Profile

Select your profile icon in the bottom left corner and select My Profile.

Select Change Password, and then enter your Old (current) password and a New password. Repeat the new password and choose Save.

Still having trouble?

From within the user record, an Administrator can send an email to assist in resetting a password.

Looking for information regarding Accelerate activations? Please see Accelerate Activation FAQs.